KEYNOTE SPEAKER

John R. DiJulius, III
Chief Revolution Officer

Have you ever thought how some organizations become the brands customers can’t live without? Do you think it is possible to make price irrelevant? John will show you exactly how to do both.

John is considered the authority on world-class customer experience and the best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm that works with companies like Starbucks, Alcon, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, Schneider Electric and many more. John also hosts "The Customer Service Revolution Podcast."

John is not just telling others how to do it, he has built three successful businesses. In addition to The DiJulius Group, John is also the Founder of John Robert’s Spa, named one of the Top 20 Salons in America with multiple locations (and over 150 employees). His third business, Believe in Dreams, is a non-profit that helps make dreams come true for deserving children.

John will demonstrate how you can make customer service your single biggest competitive advantage, become the brand customers cannot live without and make price irrelevant.

MAINSTAGE SPEAKER
Ryan Zink
Founder & CEO
Franchise Sidekick

Ryan is the founder and CEO of Franchise Sidekick, bringing 20+ years of franchise experience and a track record of awarding over 8,000 franchise locations. He's been a franchisee more than 20 times, co-founded Complete Nutrition and co-founded Franchise FastLane, the largest franchise sales company in the U.S.

MAINSTAGE SPEAKER
Tyler Altenhofen
Co-Founder & CGO
Franchise Sidekick

Tyler Altenhofen is the co-founder and chief growth officer at Franchise Sidekick. He started his first business at 14 and has spent the last 20 years building and scaling across industries including restaurants, multi-unit franchises, direct-to-consumer and e-commerce.

EMCEE
Bobbi Conwell
Franchise Specialist
Franchise Sidekick

Bobbi is a seasoned performer, natural storyteller and top-performing franchise specialist at Franchise Sidekick. With over 25 years of performance experience and more than a decade in franchising, she seamlessly bridges the worlds of business and live entertainment.